Frequently Asked Questions.
We’re glad you asked! We are one of the only DNA testing companies that offer any kind of money-back guarantee. We guarantee to deliver your genetic reports in fewer than 8 weeks.
Those 8 weeks begin the day that our lab receives your DNA sample, provided your DNA passes quality analysis.
Your DNA passes quality analysis based on these factors:
1) Is there enough DNA in your sample to complete extraction and analysis?
2) Will our software be able to read the DNA once it's extracted? Has the DNA been damaged at all during shipping?
If we run into any issues, we will let you know right away. We will gladly issue you a new kit free of charge if we need to.
Look on the back of your CRI Genetics box. At the very bottom of the DNA instructions, you will see a barcode. Your kit number is the number attached to that barcode.