We're Here to Help
Please complete the contact form for any unanswered questions, concerns, or compliments you may have. We would love to hear from you!
A customer service representative will respond within 24 business hours.
- 2425 Olympic Blvd. STE 4000 W
Santa Monica, CA 90404
- USA +1-800-571-9216
Monday - Friday: 6am-6pm (PST)
Saturday - Sunday: 9am-5pm (PST)
- UK +44-800-368-8243
Our customer service team is available
Monday - Friday: 2pm - 2am (GMT)
Saturday & Sunday: 5pm - 1am (GMT)
With CRI Genetics, you are protected.
- 8-Week Efficiency Guarantee – The lab process of examining DNA can be very time-consuming, especially if there are several customer samples coming in at once. At CRI Genetics, we offer a unique “Efficiency Guarantee” to ensure that you’re protected from delays. If we can’t get your reports ready within 8 weeks of receiving your DNA, you get your money back. This doesn’t happen often, but if it happens to you, we don’t want you to pay for your reports! (Most get done within 4 weeks once received at the lab.)
- Your information is secure – The moment we receive your DNA sample, we separate all personal information from it and encrypt ALL data. From that moment forward, we only know your DNA through a random serial number on your DNA collection kit. We do not share your information without your explicit consent, and we take extra steps to help protect against security breaches.
- We’re very confident you will be satisfied.– Our technology is state-of-the-art and our credentials are sound. Delivering a high-quality product that YOU will love is our absolute top priority. We listen to our customers and strive to find ways to make them even happier by giving them exactly what they want and deserve.