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  • 401 Wilshire Blvd. 12th Floor
    Santa Monica, CA 90401
  • USA +1-800-571-9216
    Monday - Friday: 6am-6pm (PST)
    Saturday - Sunday: 9am-5pm (PST)
  • UK +44-800-368-8243
    Our customer service team is available
    Monday - Friday: 2pm - 2am (GMT)
    Saturday & Sunday: 5pm - 1am (GMT)

With CRI Genetics, you are protected.

  • 8-Week Efficiency Guarantee – The lab process of examining DNA can be very time-consuming, especially if there are several customer samples coming in at once. At CRI Genetics, we offer a unique “Efficiency Guarantee” to ensure that you’re protected from delays. If we can’t get your reports ready within 8 weeks of receiving your DNA, you get your money back. This doesn’t happen often, but if it happens to you, we don’t want you to pay for your reports! (Most get done within 4 weeks once received at the lab.)
  • Your information is secure – The moment we receive your DNA sample, we separate all personal information from it and encrypt ALL data. From that moment forward, we only know your DNA through a random serial number on your DNA collection kit. We do not share your information without your explicit consent, and we take extra steps to help protect against security breaches.
  • We’re very confident you will be satisfied.– Our technology is state-of-the-art and our credentials are sound. Delivering a high-quality product that YOU will love is our absolute top priority. We listen to our customers and strive to find ways to make them even happier by giving them exactly what they want and deserve.
CRI Genetics Guarantee

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Your DNA Has a Lot to Say