Reports

It's a refreshingly simple 3 step process:

• You will receive our DNA testing kit within a few business days of your order.
• Your kit will come with step-by-step instructions about how to collect and send us a DNA sample. Long story short: You rub your cheek with a swab we provide you, seal it in a bag (also provided), and mail it back to us with the postage paid envelope (also provided in the kit).
• After a few weeks of deep DNA analysis at our state-of-the-art laboratory, you will receive an email linking you to all of your information on our website. Then, you just enjoy exploring your new treasure trove of information about yourself!

At CRI Genetics, we value your time and trust in our services. The lab process of examining DNA can be very time-consuming, especially if there are several customer samples to process at once. With this in mind, we're proud to offer a unique "8-Week Efficiency Guarantee" designed to provide you with your genetic reports promptly.

Here's what it means for you:

• Your 8-week countdown starts not from the time of purchase, but from the moment our lab receives your DNA sample. Every DNA sample received is subject to a quality control inspection. This is to ensure there is enough viable DNA in the sample to process. If any issues arise during the quality control inspection, we'll send you a replacement DNA test kit at no extra cost. The 8-week countdown will then restart when the lab receives your new sample.
• In rare occasions, your DNA sample may pass quality inspection, but a small handful of reports may still show up as "inconclusive results." If this happens with your results, you will be eligible for a prorated refund of the reports missing from your order. Similarly, if an add-on (individually purchased) report such as Y-DNA has inconclusive results, you will be refunded for that add-on. Your satisfaction is vital to us, and we're committed to ensuring you get the insights you're looking for.
• In the rare scenario where we're unable to deliver any of your results within 8 weeks from when we receive your sample, we promise a full refund. If only a fraction of your reports are unavailable, we'll adjust your refund proportionally, ensuring fairness and transparency.

Our "Efficiency Guarantee" is our commitment to you for timely, reliable genetic insights.

On top of the "Efficiency Guarantee" outlined in the question above, here are the scenarios in which your purchase may be eligible for a refund:

• Refunds On Unused Kits — To qualify for a refund an an unused DNA test, you must notify us within (90) days after your order is placed. We must confirm that your samples have not been shipped to our laboratory.
• Refunds On used Kits — If your kit has been delivered to the laboratory and you receive your results within the 8 week efficiency guarantee period, you may not be eligible for a refund.
• Refunds On Report Subscriptions
• Initial Subscription Purchase Refunds — You have up to 30 days after your initial purchase of your subscription to refund your order.
• Subscription Renewal Refunds — You have up to 7 days after your subscription renewal to refund your order. If you cancel your subscription more than 7 days after your renewal, you will retain access to your services for the remainder of the subscription but will not be eligible for a refund.
• Refunds On Report Credits — Purchases of report credits are not refundable unless the reports purchased have an inconclusive result.

To process your refund inquiry, please contact the Customer Care Team at USA 1-800-571-9216 or UK +44-800-368-8243.

Women can get the same type of BioGeographical Ancestry Report that men can get. This report is based on an Autosomal DNA Test. Autosomal DNA Tests have no gender restrictions because they test specific markers across your entire genome. The only DNA tests that are restricted by gender are Y-DNA Tests, which trace direct paternal lineage. Women do not have a Y-Chromosome, so they cannot take a Y-DNA Test.

Unfortunately, it's impossible to provide a 100% correct evaluation of your ancestry without having DNA samples from every ancestor going back 200,000 years.

However, we are able to provide a research-grade estimation of your biogeographical ancestry. Our CLIA-validated testing methods ensure that we test your DNA to the highest standards available, and we only deliver reports with a high confidence level.

We provide dual ancestry reports, (Recent Ancestry reflects the most recent 5-7 generations, while Ancient Ancestry reaches as far back as 1,000 years), and an Ancestry Timeline that reveals up to 50 generations back.

Your “BioGeographical Ancestry” is a description of your place in the evolutionary and geographical history of our species. It's simply a breakdown of where your genes come from, according to the results of your DNA tests.

Some might define it as “race” or “ethnicity,” but we don't feel that these terms adequately communicate the complexity of the science and history behind the information that we give you.

The simple answer to this is no. Our tests will identify your most statistically likely BioGeographical Ancestry, but the results are not intended to provide legal proof that you belong to a specific race. Many of the reasons why are detailed in the answers to previous questions. Race is a complex thing to define when ancestral genes are not passed down in a consistent, predictable manner.

Many users are attempting to verify Native American ancestry. If that's the case for you, check with the rules of the specific tribe you think you might belong to. Each tribal government has its own set of laws as to how to identify indigenous citizenship. For example, many tribes will recognize your citizenship ONLY if your indigenous heritage is through your mother. In this example, even if your father is 100% Native American, you won't qualify for tribal citizenship if your mother has no indigenous ancestry. Again, laws vary from tribe to tribe, so go by their guidelines if you're trying to verify Native American ancestry.

Also keep in mind that the complex anthropological history of human migration can allow for someone of European descent, whose family has been in Europe for centuries and only intermingled with other Europeans, to have some ancestry from the other haplogroups around the globe. Such a person could have up to 10% Native American BioGeographical Ancestry, despite having a family history of never setting foot in the Americas.

At CRI Genetics, we take your privacy and security seriously. We protect ALL of your information using standard security practices when we store your DNA sample, your DNA test results, and any other personal information. In our storage facilities, we do NOT label your results or sample with your name or any other identification information.

You can choose to download your reports at any time. You can also instruct us to delete and destroy all of the information we have. We do not share your name or any other identifying information without your explicit consent.

If you have any additional questions that cannot be answered here, or if you prefer to place your order over the phone rather than online, feel free to give us a call at: 1-800-571-9216.

We're also available by email at: Support@CRIGenetics.com